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How
to Purchase |
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Purchasing is as easy as 1, 2, 3!
- Click
"Add To Cart" button to put items you want into your shopping
cart. You can see the contents of your shopping cart at any time by
clicking the "Your Shopping Cart" button at the top of the page.
- Click
the "Checkout Secure" on the Shopping Cart page. The Checkout Secure
is located on the Shopping Cart page. You also have the option of selecting
Standard Mode if secure does not work for you. You are asked for your
email address (your username) and the password you selected for your
Fleetwood account. If you forgot your password, you can have it emailed
to you. If this is your first order and you do not have an account with
us, you will be promted to create one.
- Finalize
your order.
This screen allows you to confirm that all the information is correct.
Any mistakes can be corrected at this point. To complete your order,
you must select a method of shipping and enter your credit card information.
After that, you will be given a summary of your purchase. Additional
information will be emailed to you. You will be notified by email when
your order has been shipped along with a tracking number for your reference.
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Security |
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Our secure server software uses SSL (Secure Sockets Layer). This
is the industry standard and among the best software available today for
secure commerce transactions. It encrypts all of your personal information,
including credit card number, name, and address, before it is sent to
us so that it cannot be read as the information travels over the Internet.
Your
order information and ordering profile are protected by a password that
you set. If you forget your password, we will first verify your identity
and then email your password to the email address you have listed in your
Fleetwood account.
A
cookie is a small piece of data that is sent to your browser from
a web server and stored on your computer's hard drive. We use cookies
to help us provide customizable services and to allow you to sign-in to
our site. For example, we can store your personal shopping cart items
as you shop. If you decide to go away and come back later, your shopping
cart items are still there for you. You can choose whether to accept the
cookies that we send to you by changing the settings of your browser.
If you choose not to accept these cookies, your experience at our site
may be inferior and some features will not work as intended.
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Your
Privacy |
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Fleetwood is committed to providing its users with an Internet experience
that respects their personal privacy concerns. We do not rent, sell or
trade your name, address, email address, credit card information or personal
information to any third party without your permission.
When
you place orders or access your account information, we offer the use
of a secure server or you can telephone, fax or mail your card information
to us. The secure server software (SSL) encrypts all information you input.
Furthermore, all of the customer data we collect is protected against
unauthorized access. At Fleetwood, we are committed to protecting your
privacy. We use the information we collect about you to process orders
and to provide a more personalized shopping experience.
When
you order, we need to know your name, e-mail address, mailing address,
credit card number, and expiration date. This allows us to process and
fulfill your order and to notify you of your order status.
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Returns |
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We will replace damaged or defective items or if we mistakenly ship you
the wrong item. If you receive a damaged or defective item, please notify
us at support@fltwood.com. In
your message, be sure to include: Your order number, The title(s) you
wish to return, The reason for the return. Also, please specify whether
you prefer a replacement or a refund. We will promptly send you a replacement
or issue you a full refund after you have returned the damaged or defective
product. You will not be charged any additional shipping or handling fees
for replacement shipments. We do not grant refunds based on mistaken purchases.
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Order
Processing |
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Orders are processed Monday through Friday. For example, if you place
an order on Monday, your order will be processed on Tuesday. An order
placed on Friday night would be processed on Monday. In the rare instance
that your order is not ready to ship within 30 days, we will send you
an update via email. If for any reason we determine that an item will
no longer be available at all, we notify you immediately by email, cancel
the item from your order and delete the item from our catalog.
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Tell
us what you think |
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Fleetwood welcomes your questions and comments about privacy. Please send
email to support@fltwood.com.
If you have any questions about fltwood.com, you can contact us at
Fleetwood Multimedia, Inc.
31 Munroe Street
Lynn, MA 01901
781-599-2400
1-800-353-1830
781-599-2440 fax
or you can send email to webmaster@fltwood.com
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This site
is owned and operated by Fleetwood Multimedia, Inc. No material from fltwood.com
may be copied, reproduced, republished, uploaded, posted, transmitted or
distributed in any way unless permission has been expressly granted by Fleetwood. |
