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Keynotes
Price
Chair
Address: CRM Roadmap:
Beyond the Hype
Erin
Kinikin, Conference Chair and Director,
Giga Information Group
$10
Integrating
Front-Office and e-Business Strategies
Andrew
Zoldan, Siebel Systems
$10
Implementing
Customer - Centric Business Models
Stephanie
Hahn, Global Manager for CRM,
IBM Corporation
$10
Monday,
March 27 2000
Price
ERM
(Enterprise Resource Management) vs. CRM (Customer Relationship Management):
Who Really Helps the Customer and Why?
Andrew
Zoldan, Vice President of e-Business, Siebel Systems Jeffrey M. Jones, Assistant Vice President, CRM and eBusiness
Marketing, NCR Corp. Dr. Perry Thorndyke, Vice President of Business Development,
BroadVision, Inc. Bill Daniel, Senior Vice President of Products, Vignette Corporation
Moderator: Erin Kinikin, Conference Chair and Director, Giga
Information Group
$10
Understanding
the New Internet Customer Lifecycle A Different Model
Andrew
Bartels, Vice President,
Giga Information Group
$10
Integrating
Effective Customer Relationship Management and "E-Business" Strategies
Greg
Meister, Manager, Business Intelligence, SaskTel, CANADA
$10
New
World Customer Care Solutions Deliver Real Results at Cisco
Sharon
Finke , Senior e-Business Advisor, Internet Business Solutions
Group, Cisco Systems, Inc.
$10
Integrating
with Legacy Applications
Chris
Devou, Manager of Service Planning and Development, Adaptec
$10
Tuesday,
March 28, 2000
Price
An
Executive ePanel Discussion: Personalization and Web Usage to Build
Web Customer Communities
Steve
Larsen, Vice President of Marketing & Business Development, Net
Perceptions, Inc. Bonnie Lowell, Founder, CTO, and Executive Vice President of
Strategic Technology Relationships, Younology, Inc. Jonathan Becher, Vice President of Product Strategies, Accrue
Software, Inc. Adam Gross, Director of Product Management and Co-Founder,
Personify, Inc. Jeet Singh, President & CEO, Art Technology Group, Inc., ExperNet
Expert, Giga Information Group Moderator: Tony White, Research
Associate,
Giga Information Group
$10
Outlining
a Clear Strategy for eCRM: Where Infrastructure Meets Extra-Structure
Ray
Dicasali, Chief Information Officer,
Harbinger Corp.
$10
Integrating
CRM with the Web
David
Doherty, Director of Knowledge Technologies, 3Com Norman Guadagno, Vice President, Worldwide Marketing, Primus
$10
Getting
Your CRM Project Off the Ground
Jeff
Ruger, Vice President of Technology, ProBusiness Chris Sprinkle,
Vice President of Consulting, Inforte
$10
Key
Criteria for Developing a World Class Contact Center
Elizabeth
Herrell, Senior Industry Analyst,
Giga Information Group
$10
Enabling
Channel Partners
John
Bowne, Director of Field Marketing Operations, Legato Systems,
Inc.
$10
Using
a Data Warehouse System to Better Understand Customer Behavior
Ted
Ross, Corporate Manager, Owner Loyalty,
Nissan North America, Inc.
$10
Using
the Web as an Adjunct to Your Sales Organization: Looking In From
the Outside: toysmart.com Turns The Tables On Customer Relationship
Management
Sandra
Charest, Director of Customer Care, Toysmart.com
$10
Closing
The Loop: Process or Project?
Stephen
A. Elop, Senior Vice President, Web, Macromedia, Inc.
$10
Ensuring
You Are On Course: Aligning Objectives and Determining the Metrics
for Success
Charles
Goodwin, E-Business Sales and Marketing Manager, Internet Marketing
and E-Commerce,
Intel Corp.
$10
Integrating
Front Office CRM with Back Office ERP
Thomas
Harwick, Director,
Giga Information Group
$10
Training
and Managing Skills to Maintain Your eCRM Objectives
James
Galligan, Director, WW Customer Information Technology, CIENA
Corporation
$10
Creating
a Self-Service Customer Service Environment: When Self Service Alone
Is Not Enough
Mike
Thibdeau, Chief Information Officer, DavisVision
$10
Wednesda,
March 29, 2000
Price
Main
Steps for eCRM: Re-aligning Business Processes Within the Organization
and Across the Supply Chain
