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CLIENT DESCRIPTION

Giga’s e-Business expertise stems from two equally valuable sources. The first is the vast knowledge and experience within the Giga research organization itself. The second is Giga’s own experience as a successful e-Business that employs interactive technologies to improve value to the customer as well as for Giga’s own research and business processes.

Giga's enterprise clients include companies that use, sell and invest in technology. They access Giga’s Offerings via GigaWeb™, an award-winning Internet-based knowledge management engine, as well as through published reports and direct consultation with Giga analysts and its worldwide network of independent practitioners (ExperNet). Giga also hosts several events worldwide, including an e-Business conference series featuring its annual flagship event, Giga World IT Forum.

Company Growth

Since launching its service in April of 1996, Giga’s global client base has grown to encompass more than 1,000 organizations and over 118,000 licensed users, making it the fastest growing company in the IT advisory industry’s history.

Giga finished 1998 with $43.8 million in annualized contract value - a 65 percent increase over the prior year. Giga defines annualized value as the cumulative annualized subscription value of the company’s Continuous Information Services agreements in effect at a given time. Revenues for 1998 increased 97 percent over revenues for 1997.

In September 1999, Boston Business Journal ranked Giga the 11th fastest growing publicly held company in Massachusetts, based on revenue growth from 1996 to 1998.

Giga’s Research Process

To meet client needs most effectively, Giga’s research is driven by catalysts such as client inquiries, external events and trends - as well as analyst insight - and remains focused on the economic, technical and managerial forces shaping the evolution of e-Business. This research - the objectivity of which is guaranteed through a published Objectivity Statement unique to Giga - is used by Giga analysts to provide clients with both strategic and tactical analysis and recommendations. The result is information that is practical, rather than a collection of analytical “sound bites.”

Giga is also unique in its industry in that it provides action-oriented recommendations that focus on the here and now, not just longer-term strategic views. And, its collaborative research process allows Giga analysts to advise on the cause and effect of those recommendations, thus allowing more effective decision-making by its clients.

This description is Copyright ©1996-2000 Giga Information Group, Inc. All rights reserved.